Featured Case Study

CSITRACKR

CSI Management & Review Routing for Auto Dealerships

Industry

Automotive Retail

Platform

Web SaaS

Role

Full-Stack Developer

Focus

CSI Tracking & Reputation Management

Overview

CSITRACKR is a dual-purpose SaaS platform built for auto dealerships to protect their Customer Satisfaction Index (CSI) scores and grow their public reputation. It gives sales and service teams real-time visibility into feedback trends while automatically routing dissatisfied customers to private channels before an issue ever reaches the OEM or a public review site.

Problem

Dealerships often discover CSI-damaging issues only after they escalate to the OEM, and unhappy customers frequently vent on public review sites before staff ever get a chance to make things right — hurting both manufacturer scorecards and online reputation.

Solution

CSITRACKR centralizes CSI tracking and review generation into one dashboard, using threshold-based survey routing to send satisfied customers toward public reviews while privately capturing critical feedback for the team to resolve fast — all with real-time alerts and analytics.

Key Features

📊Real-time CSI analytics and trend tracking across every dealership

🛡️Reputation Shield routes unhappy feedback privately before it goes public

🧭One unified dashboard for both CSI Management and Review Routing

⭐Threshold-based survey routing that protects five-star ratings

⚡Instant alerts so service teams can resolve issues before they reach the OEM

✅Review gating fully compliant — every customer can still leave a public review

Screenshots

Technologies Used

Next.jsTypeScriptReactTailwind CSSNode.jsPostgreSQLREST APIPrisma ORMNextAuth.jsRailwayGitHub Actions / CI-CDStripeTwilioResendShadcn UIJWT AuthenticationRole-based Access ControltRPC APIResponsive DesignSEO OptimizationRate LimitingCloudflare Turnstile CAPTCHACORS ConfigurationSession ManagementSecurity HeadersCSRF ProtectionError HandlingLogging & MonitoringAudit LoggingAuthorization Hierarchy SystemUnit & Integration TestingPerformance Optimization

Want to see CSITRACKR in action?

Visit the live website to explore the full experience.

Visit Website